1 reviews | Active since May 2013
I recently came under a bit of financial strain. Having missed two payments on my account I then contacted the call centre yesterday and made a full payment, including the payment that was only due end of the month.<br> <br> Naturally having paid and sending in my proof of payment, I get told that I have to wait two business days for the money to reflect on their side. After advising that i find this unacceptable, as I just sent them a POP that can be verified on my bank's website i never recieved a reply. <br> <br> Trying again later the same evening, i get told the managers which do reactivation have already left.<br> <br> Thinking that okay I did do a pay and clear now payment so I just tried again. Again the two day issue. Your company is willing to take my money immediately even with a manual payment but you are REALLY slow to reactivate service.<br> <br> Now I have been told to try again on Monday. a DAY before the end of the month. how on earth will i be able to use all the benefits, that i PAID for in one day? so Telkom mobile wanted me to pay for benefits i will only be able to use for one evening before it all just expires. so Freebie to telkom. Yes your service is great, but your aftersale process suck
Best regards,
Best regards,
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