stupid brand, stupid process , stupid employees

i logged case ********** 9 on the 1st June 2018 and i have submitted the supporting doc , i have told by this useless stupid telkom people today the case has not been attended to and now my bank account is on -R13 964,28 because of ********** debit order coming from you . i don't give a **** how long your stupid people are going to take to investigate i just want you to stop debiting my account and to remove my name from collection . if this is not done by Thursday Telkom mall of Africa will not be operational until my thing is sorted bet on that.