AM
Asisithi M

1 reviews | Active since May 2014

18 Mar 2016, 17:30

Stuff you Telkom

It's been two months that there has been no internet access in our home. A technician came to check the fault and we were told that the underground cables had been damaged. The fault had been logged and we are still waiting. We've been asking how long it will take and no one seems to know when it will end. <br> <br> We spoke to online consultants for over six times and the only solution has been \escalating\" the problem. This has not helped at all. This has taken too long. Now they say our area is a high risk area apparently though I can't tell how ******* could have went underground to ***** cables in our areas without notice. <br> <br> Again it's been over two months with no end in sight. "

0
Replies (1)
Telkom
Telkom's reply18 Mar 2016, 19:31
Official
Hello Asisithi,

This response serves as confirmation that your query has been received and we will provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Your reference number is SM214904
Regards
Hilary
Telkom Social Media Team

Best regards,