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Mario M

1 reviews | Active since Nov 2016

15 Oct 2017, 19:31

Stuck without roaming in Mauritius

I yet again find myself outside of South Africa without the ability to roam. Again Telkom is failing to provide me with this service even though I have it activated on my line. I will have no choice but to cancel my contract with them once I return home. Based on the fact that I am travelling quite often I cannot afford to be without network coverage when abroad. I feel I have had my fair share of disappointments with Telkom Mobile to date and this has been the final straw.

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Replies (4)
Telkom
Telkom's reply20 Oct 2017, 08:57
Official

Hi Mariodemagalhaes,

Thank you for making contact with us.

Please be assured that we have sent your query to our back office to activate roaming as it was deactivated due to the refund request.

We apologise for any inconvenience caused.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

MM
Mario M's update22 Oct 2017, 07:50
Reviewer Update
Dear Launa I was advised at the time that the R2000 deposit for roaming will be refunded after a year. From your reply it now seems that the refund will only take place if the roaming is deactivated. How can this be. Regards
Telkom
Telkom's reply27 Oct 2017, 13:14
Official

Hi Mariodemagalhaes,

kindly be advised that the deposit was released and app**** on the current bill.

Kind regards,
Launa
Telkom Social Media Team

Best regards,

MM
Mario M's update06 Nov 2017, 12:50
Reviewer Update
Dear Launa It has now been 10 days later still no one from Telkom has reached out to me to get this matter resolved. I am traveling to Ghana again tomorrow and still my roaming is not activated. The instructions I received from the call centre is to go to a Telkom store to get it activated again. I find this totally unacceptable, due to the deactivation was not requested by me and if they made the effort to read the notes the matter could be resolved very easily with a mail to your international roaming back office to process the request. I have also since submitted my request for cancellation of the contract not surprising that I also did not receive any feedback form Telkom in this regard.