Stuck with a dead line and no ADSL

I have been without any telephone and adsl. Today my 3rd attempt to find out when my line will be sorted and still the same response. \A technician was assigned this morning\" It really seems like a story to tell the clients just to back off. Well I'm basically losing business and not being able to send my invoices which is cloud based out to my clients. At the end of the month everyone will expect money including Telkom for a service I cant use. Please assist and give me real feedback. Are we discounted when we do not receive a full month's service? I doubt it... So please don't \"dis\"count me as a valuable client. "