IV
Isabel V
1 reviews | Active since Jan 2021
06 Jan 2021, 12:18
Stuck in telkom hell
It has taken me 3 months to date about 15 calls 4 emails, 5 reference and 3 ticket nrs to cancel an fibre installation request. It is still not done. They dropped the last call and my phone and adsl lines just went dead. Was without internet 10 days last month without refund. Mweb does not want to do installation before telkom disconnects. Anyone please help
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Isabel V's updateReviewer Update
20 Jan 2021, 10:0414 days later. My ADSL, Telkom landline and fibre line have since been canceled. Allthough I only requested fibre cancelation. I now only moble nr and internet (Very expensive) The final account has been isued and paid on the 15th. Yet they still can't release or cancel the line so I can move on with my new service provider. Been sent from Peter to Paul since 8:00. Final explanation 9:55 Siyabonga (technical error) Sent to back office. Nothing more he can do. I am still being held hostage by telkom. Have an online business that is loosing money...
Help anyone Please
Help anyone Please
IV
Isabel V's update20 Jan 2021, 10:04
Reviewer Update
14 days later. My ADSL, Telkom landline and fibre line have since been canceled. Allthough I only requested fibre cancelation. I now only moble nr and internet (Very expensive) The final account has been isued and paid on the 15th. Yet they still can't release or cancel the line so I can move on with my new service provider. Been sent from Peter to Paul since 8:00. Final explanation 9:55 Siyabonga (technical error) Sent to back office. Nothing more he can do. I am still being held hostage by telkom. Have an online business that is loosing money...
Help anyone Please
Help anyone Please