Stuck in Telkom black hole.

Good day,<br> My new line installation order was placed on 11 May 2015. (Order no: 494345) <br> The technician came out to my house, but had to log a ticket with the cables department due to a cable problem.<br> On the Telkom CRM system it now shows that the cable problem was rectified, yet the Telkom technician came out again only to find the cable problem is still there. The technician cannot help any further and suggested I escalate via 10210. I've tried 2 times to escalate and on both occasions the ladies said their supervisor would phone me back. (I'm still waiting) in order to escalate.<br> I'm stuck now:<br> 1. I can't escalate<br> 2. Technician cant help<br> 3. Telkom system shows there is no problem<br> Please help!<br> <br>