Stuck between a rock and a hard place

<p>My love/hate relationship with Telkom is taking its toll on my mental and emotional state</p> <p> </p> <p>I currently have a subscription for a 4mb Uncapped ADSL line, which I have been using for at least the last 3 years. When you sit down and calculate that into Rand value, it's quite a frightening amount - +-R 28 800.00</p> <p> </p> <p>That is how much I have spent on this ridiculous line rental up to date, give or take a few Rands and months. Now please don't misunderstand, it was good the first year or so when I was still living in a complex which was close to an exchange. But since I've relocated both my home and my line, it's just gone from bad to worse. The very first day the Telkom technician came and re-instated my ADSL line, I was told that my days of expecting 4mb line speeds were over. You see, I was now living in a neighbourhood that was a bit further away from the exchange, and the available lines there were of poorer quality, resulting in poor signal carriage. They effectively dropped me from 4 to 3mb.</p> <p> </p> <p>Now that wouldn't have been much of an issue, save for the fact that I am STILL paying for a 4mb service since Feb 2015. Calls to the service centre has not yielded much in terms of satisfaction, as Telkom can only drop my current package to a 2mb line rental if I wish to pay less due to my current setup. So now I am paying more for an inferior product, otherwise Telkom can limit my bandwidth speed even more if I wish to pay less. Now of course I said no, as I didn't wish to have even slower internet bandwidth speeds...I mean, come on, who would...but it doesn't stop there</p> <p> </p> <p>You see what really irks me is the fact that Telkom just wants me to accept my fate and make no fuss about it. I am currently in a situation where the only way to come by better service is to move....again...to a higher class suburb. This makes absolutely no sense, because why would I want to spend exponentially much more on my living conditions just so I can have better ADSL service? Try and cancel my current subscription....I get penalized. Try and subscribe to Fibre-to-Home services..."Sorry, your area isn't even on the map, not even in the next 10 years"</p> <p> </p> <p>So what do I do? Honestly, what do you want from me Telkom?</p> <p>Have I not paid you enough so far just to guarantee that I at least get what I am paying for, and have been paying for, for the last 3 or so years?</p> <p> </p> <p> </p> <p>Yours faithfully, by obligation</p> <p> </p> <p> </p> <p>A Jones</p>