Struggling to upgrade line since 27 December

I have been trying to upgrade my line to the HomeUnlimited 40MB since 27 December and I have made calls upon calls and everytime i phone for the status they tell me theres no order placed. I have tried 7 times to place an order and still nothing has happened. Here is all my reference numbers thats useless. ********** 9 ********** 51A ********** 09A ********** ********** 55A