Struggling to transfer ADSL line to wholesale pool

I went to the Telkom shop in January 2016 to request an installation of a new ADSL line at my premises. I made it very clear that I will be using another ISP and just needed the line installation.<br> <br> Telkom installed the ADSL line on the 17th of Feb 2016. I once again communicated my intentions to use an ISP other than Telkom.<br> <br> At this point I only needed my line to be transferred to the wholesale pool. This is where the frustrations started.<br> <br> After speaking to 4 different Telkom call centre agents I was able to figure out that I had to send a cancellation of service form along with my ID to [Email Removed] I've sent the request more than a week ago, but have not yet received any sort of feedback from them.<br> <br> It's been really frustrating getting in hold of the right contact person at Telkom. I spoken to 4 different people at the call centre, and I was told something different each time. I've sent numerous e-mails to the contact us button on the Telkom website without any reply. <br> <br> I've sent 4 e-mails to the [Email Removed] e-mail address, but have not been contacted by anyone regarding this.<br> <br> - JM Nel<br>