Struggling to transfer adsl line

<p>I arranged for telkom to transfer my adsl and landline to a new area. The system generated 12 jan 2017 as the date the technician will be able to assist. This date did not suit me, so I asked for 13 jan 2017, which was approved. I phoned the 10210 number several times on the 13th (holding for 20min to 30min each time) to check if the technician was still comming. They assured me that the technician would definitely come to do the installation on that they because they phoned him on my behalf. I'm still waiting for him to pitch. I now have an escalation number and order number, but thinking of just cancelling the contract. Will probably have to dial 10210 again and deal with telkom's incompetence.</p>