Struggling to terminate expired mobile contract

<p>Good day,</p> <p>I have been attempting unsuccessfully to terminate a mobile contract since 2014. </p> <p>I opened a Telkom mobile contract (formerly 8ta) in 2010 which expired after the initial 24 months in 2012. I initially had requested termination by submitting a termination fomr in a Telkom store sometime in 2014 which was never actioned/processed, and the sim card continued to be active since. Later, around October 2015, the sim card was seemingly suspended and despite several calls to the call centre (081180) as well as visits to the Telkom store, no confirmation could be given as to whether this related to the previous termination requests. In any case the monthly debit order continued, which meant the contract was not terminated, although services to the sim card were. </p> <p>I spent the early part of the year going from Telkom store to Telkom store with no help (Greenstone, Sandton City and Eastgate) to try and resolve, with no success. The most recent termination request form was sent to ********** (as per the information on the form) in April 2016. Still no action, the service remains suspended yet the debits continue.</p> <p>I have been paying for almost a year with no service. This is surely a contraventionof the CPA and, since this is a credit based contract, s breach of th NCA.</p> <p>I have therefore resolved to request return of all recent debits via my bank until this is resolved by Telkom. I will also be requiring a refund of the debits made by Telkom since the initial suspension of service.</p> <p> </p>