Struggling to sort this out for weeks

I have app**** for an ADSL Line at home, they delivered it but I have been struggling to connect.<br> <br> I have called MWEB numerous times and spoke to different agents from Sales Department and Technical Department to attended to my query but they were not helpful, they don't know what they are doing.<br> <br> This has been going on for weeks now, and for a minor issue as this one, I think it's a lot of time.