Struggling to get uncapped ADSL/VDSL reinstated or connected by Telkom

I should know by now the only way to get any service from Telkom is to use Hello Peter. We have cancelled our uncapped ADSL with Telkom on 12 Feb 2020 for personal reasons. We have decided to reconnect our service end of March. We were informed that although we still have the ADSL line with the modem connected that the ADSL cannot be switched on again and that we have to apply for a new service??? Although I do not agree with that I can respect that. We app**** for a VDSL service online and I was contacted by an agent more than a week ago. Since then I have struggled to get any service from the 1023 number and I have sent more than one email to *** on Monday already with no feedback?? We would really like our services reinstated or sorted before the long weekend. Again back to my original question why can our old services not be switched on again if there is a lack of people to support at the moment? In general I am happy with the Telkom ADSL service but just to get things happening seems to be a struggle with Telkom.

For reference this service is for 4 Von Wielligh, Secunda, 2302 Gerhard C Steenkamp my old line number was *** I can be contacted on my landline at work *** or my cellphone ***. Please I would like feedback on what is going to happen.

Regards Gerhard