Struggling to get order status and worst call centre experience ever!

<p>On Sat 21 Jan I placed an online order from Telkom for their Jan big deal. As of today, I have not received any communication from them on my request and decided to follow up. I called their sales call centre 3 times and held on for 20min, 10min and 7min respectively without getting to an agent once. Tried 4 online chats with agents and while I connected to an agent on 3 occasions, I was flatly ignored every time, so that did not work either. Sent 4 call back requests, never got a call back. Sent a mail, no answer as yet, but let's see if that works. Call centre closed at 1pm and no doubt I was not the only customer or prospective customer left hanging today. So two thoughts: firstly, they must have enough business if they can't properly deal with new customer requests or even get their call centre to respond in some form or another. Second,y, I am wondering if should even continue with the sale, what happens when I need technical or billing support, can just imagine the nightmare while they debit my account. Their newish CEO has been on 702 multiple times now confirming product and service improvements, I challenge him personally to try and get through to his call centre and see how he likes being treated like this, would love to hear from him! Perhaps I should just go to 702 directly. Let's see if HelloPeter can get someone in massive Telkom to call me and sort this out, not holding my breathe though! </p>