Hellopeter
Share Your Experience
ll
luqmaan.rawat luqmaan.rawat

1 reviews | Active since Nov 2016

26 Feb 2018, 13:00

Struggling to get my phone line canceled and poor communication.

I tried to cancel my phone line on the 8th of Feb. On the 22nd of Feb I get an SMS that says I must cancel my ADSL line with my ISP first. I have done that. Now I am waiting for Telkom to get back to me.

The big problem I have is the calender month notice period. This is not fair as now I might be paying and extra month of line rental which I do not want. AllI want is a guarantee from Telkom that mt last day of my rental will be the 31st of March as I cant be forced to take this product till the end of April when I wanted it ended on the 8th of Feb.

The only reason I am giving the 2 stars is because if that SMS never came through I would have been in an even worse position. I cant understand why when I am canceling the product I am not told on the spot that I should cancel my ADSL with my ISP. Why tell me weeks later and get that extra month of line rental out of me?

0
Replies (4)
ll
luqmaan.rawat luqmaan.rawat's update12 Apr 2018, 08:42
Reviewer Update
I honestly thought everything was sorted out and was told my line will be ending in the first week of April. Now I see I got an invoice and that I must pay for the whole month of APril? I am so angry as I wasted so much time to cancel the line and was told it was canceled to get this bill??
ll
luqmaan.rawat luqmaan.rawat's update12 Apr 2018, 08:47
Reviewer Update
Hi Luqmaan,we have issued the cancellation order for your landline and the reference number is ********** 72A.Your service will be cancelled on the 04.04.18 as your service provider only cancelled the ADSL service on the 03.03.18.^Lebo
ll
luqmaan.rawat luqmaan.rawat's update17 Apr 2018, 14:35
Reviewer Update
can someone please call me to explain what is going on.
ll
luqmaan.rawat luqmaan.rawat's update15 May 2018, 22:27
Reviewer Update
can someone call me as this is not resolved yet