Struggling to cancel telkom landline :(

<p>October 2016, I went to Tygervalley Mall to cancel my landline and after 15 minutes in the queue I was told to complete a form and email it along with a copy of my id as proof of identification. I completed the form and emailed the relevant documentation as per their request and received an auto response confirming the receipt of my request and stating that someone will call within 21 days.</p> <p> </p> <p>Till this day nobody has contacted me yet and I am still getting billed. I tried calling as well as the chat app, but I am getting no response from them and I dont have an hour to be on hold on the phone. It's actually quite rediculous to hold on for 15 minurtes everytime , only for the call to be terminated.</p> <p> </p> <p>I do not understand how it can be made so impossible to cancel a landline? And still be billed?</p> <p> </p> <p>I have moved away since and someone else is probable using the line now. </p> <p> </p> <p>I refuse to pay any bill after following all the channels they required me to follow, yet Telkom still bills me even after I did everything they required of me in order to cancel. </p> <p> </p> <p> </p>