Struggling to cancel service! Incompetence!

<p>Sometimes towards to the end of April, i called Telkom to notify them i will be moving to a new location so i was giving them 30 days notice to move my fixed and ADSL line at the end of May. The technician came by end of May and informed me that there is unfortunately no infrastructure so my line will not be able to be moved. He informed me that the call centre agent was supposed to check if there is infrastructure or not when logging my request to move my line. Given this, on 2nd of June I called Telkom about cancelling my service and I was told to send an email to ********** a week later I also went to the Rosebank store and filled out the cancellation form hoping this will help with the cancellation. About 2 weeks ago I received a call from Telkom regarding the cancellation and confirmation of this and the agent asked i forward my cancellation email to her so i did ********** Since then I had not heard anything about my the cancellation being finalised. I called Telkom last week and the agent tells me there are no freaking records of my cancellation request!!! Yesterday i receive an invoice from Telkom showing an amount owing for June and July. *** is going on? Firstly, I am not paying anything for July as i have not been using your service since end May. Secondly, I am also not paying for June, since again I was not using your service then! And I should have been told in April already when i logged the call to move my line that there is no infrastructure available! Basically, I am not paying the bill due because I was not using your service during this time.</p>