Struggling to cancel our contract for almost a year

On the 10th of August 2016 we've send through the Request form from Telkom to cancel our Telkom Mobile contract.

We've received a case number on the 15th of August 2016 and on the 30th of August notification that the case as been resolved, which in our opinion mean that the cancellation was finalized. But to our surprise it wasn't, they still deducted the debit order every month. We've followed this up with Telkom on a regular basis, we even stopped the debit order, but after a month or two they will deduct all the money again. We didn't received any contract from them, the contract was done by telephone, we have requested voice logging as proof that the contract was 36 months and not 24 months, but up to now they couldn't give this to us.

I can't believe that the communication are so poor.

We are going to contact the Consumer Complaints to take this matter further