Struggling to Cancel my service after being fed up after having to log more than 40 service requests

Item: Telkom
Rating: 1
Author: mrpeterlivanos M

Telkom I am posting this here because Telkom is just ignoring me, despite me also calling you guys over and over! All the attachments and screenshots have been emailed to: ********** ********** Telkom is just getting worse and worse! Hopefully there is some good power in Social Media!!! It makes me feel awful to resort to this to be honest! :( :( :( :( :( :( :( From: Peter Livanos Sent: 25 October 2016 07:51 PM To: ********** ********** />Subject: FW: Request for Service Cancelation Due to SHOCKING SERVICE FROM TELKOM for 011 450 ***x acc nr ********** 80587 Importance: High Sensitivity: Confidential Still no reply??? Telkom this is appalling service from you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Think I am going to share this email and below with the various media houses and social media now! From: Peter Livanos Sent: 24 October 2016 04:10 PM To: ********** ********** />Subject: FW: Request for Service Cancelation Due to SHOCKING SERVICE FROM TELKOM for 011 450 ***x acc nr ********** 80587 Importance: High Sensitivity: Confidential Still no reply??? Telkom this is horrible service from you!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! From: Peter Livanos Sent: 18 October 2016 01:08 PM To: ********** ********** />Cc: PA to Mr P Livanos Subject: FW: Request for Service Cancelation Due to SHOCKING SERVICE FROM TELKOM for 011 450 ***x acc nr ********** 80587 Importance: High Sensitivity: Confidential Still no reply??? From: Peter Livanos Sent: 17 October 2016 07:32 PM To: Peter Livanos; ********** />Subject: Re: Request for Service Cancelation Due to SHOCKING SERVICE FROM TELKOM for 011 450 ***x acc nr ********** 80587 Sensitivity: Confidential I emailed you tomorrow a week ago and have not had the courtesy of a reply in any form. It would be greatly appreciated if you read my email to the end and reply. From: Peter Livanos Sent: 11 October 2016 01:51 PM To: ********** />Subject: Request for Service Cancelation Due to SHOCKING SERVICE FROM TELKOM for 011 450 ***x acc nr ********** 80587 Importance: High Sensitivity: Confidential Attention CANCELLATIONS DEPARTMENT MANAGEMENT OF TELKOM It is to be noted that I am extremely dissatisfied with a shocking SERVICE received from Telkom over the approximate last six months. If you go back and look at my history you will notice that I have logged between 30 to 40 call requests to have my service fixed. Your Telkom staff unilaterally and incorrectly close my calls. They do not ensure that the services are fixed and I find myself having to log calls over and over and over and over but to no avail. Each and every time the new technician assigned to the matter does not read the previous notes made by the technicians on things they have tried and failed with. This was told to me by your own supervisors. I've addressed this issue numerous times with your various call centre agents managers and supervisors who were also shocked at the way the various staff members of Telkom have treated me. I have requested again about a week and a few weeks ago most recently and fortunately this time Telkom reacted properly and sent out to technicians. The technicians were flabbergasted as they could not figure out what was wrong. They did notice however that the initial Telkom technicians had incorrectly installed a junction box which was not waterproof properly and was exposed to the rain and sun. They still showed me how the junction box on top of my roof was completely rusted and damaged by the elements. They proceeded to make a correct “proper junction box” and properly waterproof the connections. They unfortunately did not have cable ties and secured the junction box with insulation tape to my Airconditioner. I was not very happy about this either but nonetheless this was not a big issue for me but demonstrated the quality of service from Telkom. They proceeded to remove my modem router and install their own router, (just in case I could be accused of having faulty equipment on my side, which was clearly not the case) use their own wiring and equipment and noticed that the line quality was still intermittently poor. They ran test after test and intermittently the quality was good and bad but certainly not constant. The two technicians that were present were satisfied that something was definitely wrong and they could not figure out what was wrong. They advised me that they would have to bring their Internet specialist to try and figure out the problem. A day later I was disgusted when I was notified that Telkom had again closed the call. With respect this is most distasteful and disrespectful to me as a client that you have treated me this way. And now to add insult to injury on my last invoice you have billed me an unnecessary callout fee. This is absolutely disgusting and shocking what you have done to me. I proceeded to again open up another call and then a few days later the same technician advised me that he would have to set up an appointment with his Internet specialist and asked to set up an appointment to come out to my property. I advised the technician that I would have to take time off as I run six companies to accommodate their specialist. After taking all of the above into consideration I have decided that I no longer want to be a customer of Telkom is the way they have treated me, I do not appreciate. Yesterday I received a Whatsapp from Dewald and responded accordingly: I will rather go to a company that values me as a client and understands the concept of customer satisfaction and service. This is a perfect example of how this big Giant Telkom does not care about its customers. Amusingly, I received an SMS shortly thereafter stating that my service had been restored. Clearly Telkom systems are inadequate and most probably the staff training is also in line. I proceeded to contact Telkom again yesterday afternoon and advised them that I have been incorrectly billed yet again, my credits have not come through due to the fact that the credit I have had were incorrectly done due to the fact that they incorrectly assumed which days my phone line was working and which days my phone line was not working. I truly am sick and tired of Telkom. I asked them to please send me the cancellation form hence the purpose of this email. It is to be noted that even though I'm terminating my services I would like all the credits to be done to my account and refunded accordingly. I have logged these as separate calls as the agent I spoke to advised me that the dispute raised in connection with the incorrect charge for unnecessary callout fee needs to be reversed as one call and a separate call was lodged for the credits that are due and owing to me. I'm sure that you will be able to track and trace these logs. I hereby attach the Telkom consumer requests for contract and service cancellation documents signed along with a copy of my identity document. I hereby reserve all my rights and should it become necessary, any aspect or issue I have not dealt with in this email I further reserve the right to deal with same at the appropriate time and forum. I would appreciate you confirming receipt of this email please?

Helpful (0)

Replies (0)