Struggling to cancel ADSL + voice line service since 28 February 2017. Still being billed

<p>Dear support, I hope you can help me.</p> <p> </p> <p>On 30/01/2017 I gave one months notice of my intention to cancel my fixed voice line and adsl line. I only received a standard response stating my request would take 14 days to process. I am still being billed for this account and in fact my account was handed over for collection. I have spoken to the billing department three times in which they asked me to forward them the original cancellation form, which they in turn forwarded for escalation with the cancellations team. I have not once received a response from telkom and am receiving numerous calls from debt collectors.</p> <p> </p> <p>I need this matter resolved urgently as I fear I am receiving judgements against me with the credit bureaux.</p> <p>I greatly appreciate anything you can do to assist me.</p>