Struggling to cancel a order i did not want

Struggling to get a order cancelled.

I did not place this order...Telkom made a mistake which I got confirmation feom consultant Porcha.

Enquired regarding a online deal and Telkom ended up adding this to my account.

I have called and spoke to more the 3 consultants to get this cancelled and its just not getting it done.

I am not authorising any type of deduction from my account for this order and will take legal action should anything get deducted from my account.

I have requested cancellation on this order on more then 3 occassions.

I have rejected the order as instructed Telkom

I have been a loyal customer with 3 line. But extermly dissapointed in this service - it feels like they want to trick you by not cancelling in attempt to get a few deductions from my account before cancelling.

Im done and will not continue with them. I dont recommend them if you want excellent customer service.