Struggling to cancel a contract i never signed up for.

<p>Last month I took a SmartBroadband Wireless LTE-A 50 SIM only contract from the Greenstone Telkom store.</p> <p>After logging into the Mytelkom portal, I noticed that i had an additional SmartBroadband Wireless account under my profile. I first tried the Telkom chat, where i reported the issue and the person said they would call me, but this never happened. I then went to the Telkom store and the lady there (which was also to one who assisted me in applying for the contract) told me it was a system error, and I was given two contracts by mistake. They said they would cancel the additional one. ( Ref # ********** 9)</p> <p> </p> <p>Fast forward a month, and I receive my Telkom statement, the additional SmartBroadband Wireless LTE account still reflects. I went to the store again and the lady there said it would be resolved within 72 hours and i was given a new reference number (ref # ********** 9)</p> <p> </p> <p>I called the Telkom call centre yesterday and today, and although the people i spoke to were ver helpfull, I still have not been contacted or informed that this matter has been resolved and that i will not be charged for something i did not apply for.</p> <p> </p> <p>I don't understand how it can take more than a month for Telkom to cancel something that was by admission from their staff in the shop, a system error.</p> <p>I have had to drive to the store twice now already and spent more time than necessary on the phone, trying to get this resolved.</p> <p>Can someone from Telkom please resolve this, it's really getting rediculious now.</p>