STRUGGLING TO ACTIVATE FIBRE

I was contacted in July by Telkom saying to minimize downtime on adsl they will migrate my package to Fibre without any additional fees. Vumatel came and install - good service but then I had to wait for Telkom to deliver the Fibre ready modem. It took them since 20/07 to get it right. 1st there was a problem with their system but none the less eventually on the 24th of August I received the modem. I have been phoning EVERY SINGLE DAY, SOMETIMES 3 X TIMES and since the 24th of August EVERY SINGLE DAY their system have been offline. The times when I was lucky and the system was not down I was told to give them my details which they will send to the "back office" as the back office needs to activate the fibre. Everytime you phone you speak to somebody else. The one person said the manager will phone and activate it then the next person said it will be activated within 24-48 hours. Yesterday the lady said it will be activated within 4 hours but still nothing. Today when I phoned again the SYSTEM IS DOWN AGAIN. Who can assist me? Oh and to top it off i received my August bill and was charged R999 for the migration. THIS IS SHOCKING SERVICE HOW CAN THEIR SYSTEMS BE DOWN EVERYDAY FOR ALMOST A MONTH!!!!!!!???????