Struggling since June 2017 to change and cancel my Telkom services

Good day

I've been struggling with Telkom

I have been trying to downgrade my adsl line since July 2017, which has still not happened. I also went to Telkom Walmer Park Port Elizabeth on 25 Sept 2017 to get all my Telkom services cancelled and it also still has not happened. I have been paying more than I have to since July, and after cancelling my Telkom services a month ago, I cannot afford to pay for another month for a service I am not using. I do not even live at the premises anymore. 1. On 28 June 2017 I requested to cancel my softcap, which was not done. 2. I went back to Telkom again on 21 July 2017, to cancel it again as well as request a downgrade from 10mbps to 4mbps.the next month I still paid for the softcap but was finally cancelled, however my adsl line was still not downgraded. I then went back to Telkom Baywest PE to query this and they told me it was done (yet it wasn't). I sent an email to the contact person at the Baywest branch and did not receive any reply. 3. After that I had to go overseas multiple times and eventually decide to cancel all my Telkom services due to this poor service I received. This was on 25 Sept 2017. The lady that helped was also not very friendly and started talking to another client while just handing me a copy of my cancellation form without saying anything.

Can this issue please be resolved once and for all? I would also like to have a refund for all the services that I have requested to be downgraded and cancelled that hasn't been done, otherwise I will have to take legal action for having to continue paying for a service that I do not want. I want all my Telkom service cancelled this month (October) please and will not accept an invoice for November.