Struggling get ADSL installed

I have just moved to Sea Point and over two weeks ago I app**** for a VDSL line online, I received a call and went through all the details and it was confirmed a 20mb VDSL line was ordered and would be installed within 14 days. After 14 days I hadn't heard anything so eventually called back to be told there is no record of my order whatsoever and that I cant order it over the phone but need to go into a branch which doesn't make sense.<br> <br> I went into the branch to order last week and filled in all the forms but have still not heard a thing or had any confirmation SMS, I have also tried getting a call back from the website every day last week but no one has bothered to call me back. Please can someone assist I urgently need internet at my house.<br>