Struggling for more than 3 weeks

This was my previous report on the 17th of February:<br> <br> We have had intermittent connection problems since January this year. The problem is that my connection is on and off day and night. (We've been on telkom mobiel for 4 years in the same location and haven't had this problem before)<br> I called Telkom and logged a fault on the 1st of Feb (***). I held on for more than 15 minutes.<br> On the 3rd they called, but I missed the call since I was working. They sent me an SMS to say I must call the call centre again.<br> I phoned again on the 3rd of Feb (call lasting 14 min 20sec) and logged a fault.<br> On the 4th of Feb they called me and said a technician will contact me.<br> No technician called.<br> On the 10th of Feb I called again (call lasting 15min 34sec).<br> Up until today I haven't heard anything and I still have the same problem.<br> Please help me sort it out.<br> <br> And Telkom's response:<br> <br> Hello fransbooyse,<br> <br> This response serves as confirmation that your query has been received. <br> Your reference number : SM201954.<br> A consultant from our mobile team will be in contact to assist with the query. <br> <br> Regards<br> Telkom Social Media Team.<br> <br> Up until today, no one has contacted me?