Struggling for longer than a year to terminate cell phone contract

<p>Hi,</p> <p> </p> <p>I have been a loyal customer of telkom for many years. This might change soon though. After one of my cell phone contracts expired with Telkom (in about October 2015), I have been trying to get this contract terminated. I've called the Call Centre and they told me that I need to complete a form and email it back to them. I did this in February 2016. Then after about 2 months or so (seeing that they were still deducting the R399) I contacted them again and the call centre agent told me that I need to redo this as they have not yet received it, which I did. Long story short, I eventually went to their branch in Port Elizabeth (since the one close to me closed) and submitted all of these documents at the branch. The lady that helped me said that an agent would contact me to confirm and then it should be sorted. Today is the 13th of January 2017 and no agent has contacted me yet. The R399 was deducted in December again. There is no ways that I am paying that anymore.</p> <p> </p> <p>I have been patient but this is getting rediculous now...it's been longer than a year since the contract has expired that I am still paying this R399 per month.</p> <p> </p> <p>Regards,</p> <p> </p> <p>Zanick Essop (Cell: ********** 509) </p>