1 reviews | Active since Jun 2017
Struggling for a month to cancel insurance
<p>I have taken out a new contract with Telkom Mobile in Somerset West. The sales consultant sold me insurance on the devices. I said that I would add it to my personal insurance, but he convinced me to take it out even if its just for a couple of days, to be covered from the moment I leave the store. he also said that I can easily cancel the insurance by only sending an email to ********** <p>I have been sending emails from 29 May 2017 to cancel this. My emails was sent on 29May 2017, 1 June 2017, 5 june 2017,</p> <p>On 8 June 2017 I started copying in the sales consultant and branch manager at Somerset Mall. </p> <p>19 June 2017 I emailed them all again, and received a response that I should contact another sales consultant as my consultant is out of office, I forwarded the same to this party, to receive an email that he/she is out of office and that i should forward it to ANOTHEr consultant, which I did. </p> <p>I emailed all the parties today again, as i have to date not received as much as a CONFIRMATIOn of receipt from any of the parties. </p> <p> </p>
Good day Riekie,
We have logged and sent your query to our Billing Team for further assistance, feedback will follow.
Your case number is ***8.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good day Riekie,
We have logged and sent your query to our Billing Team for further assistance, feedback will follow.
Your case number is ***8.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
