RB
Riekie B

1 reviews | Active since Jun 2017

20 Jun 2017, 15:59

Struggling for a month to cancel insurance

<p>I have taken out a new contract with Telkom Mobile in Somerset West. The sales consultant sold me insurance on the devices. I said that I would add it to my personal insurance, but he convinced me to take it out even if its just for a couple of days, to be covered from the moment I leave the store. he also said that I can easily cancel the insurance by only sending an email to ********** <p>I have been sending emails from 29 May 2017 to cancel this. My emails was sent on 29May 2017, 1 June 2017, 5 june 2017,</p> <p>On 8 June 2017 I started copying in the sales consultant and branch manager at Somerset Mall. </p> <p>19 June 2017 I emailed them all again, and received a response that I should contact another sales consultant as my consultant is out of office, I forwarded the same to this party, to receive an email that he/she is out of office and that i should forward it to ANOTHEr consultant, which I did. </p> <p>I emailed all the parties today again, as i have to date not received as much as a CONFIRMATIOn of receipt from any of the parties. </p> <p> </p>

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Replies (1)
Telkom
Telkom's reply21 Jun 2017, 11:20
Official

Good day Riekie,

We have logged and sent your query to our Billing Team for further assistance, feedback will follow.

Your case number is ***8.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team