Struggling for 2 months to buy a Telkom product

I app**** for the unlimited LTE broadband deal online. I qualified for the R599 pm deal. The website said that someone would phone me the next day to finalize the deal.<br> No one contacted me. The following two months I have tried the following methods to have someone finalize the deal.<br> - Phoned Telkom. They said I should call a number in Capetown because the LTE deals are handled through another company. I tried phoning this number 5 times over the course of 2 weeks. The phone gets automatically answered but after about 2 minutes of holding, the line gets disconnected.<br> - Chatted to live agent via website twice. Each time they say they have sent my details to the relevant parties and that someone will contact me.<br> - Online contact form 3 times.<br> <br> Eventually someone phones me, I gave him all my details (bank detail etc) and he said the router would be delivered within 5 business days. No router came. Another salesman contacted me via email and I asked him to investigate. After a number of emails his reply was: \Please send me your address so that we can investigate LTE product options\". Later he said my original application was declined. Why was I not notified and how do I go forward?"