Struggle with SIM activation

<p>I received a wifi portable device from telkom on friday 17 Feb 2017 and it still hasn't been activated after 5 days although they promised it will be activated after 48 hours. I gave them a call and they directed me to sell direct, sell direct does not not have any record of me and my account and was sent back to telkom. I call telkom i was transferred to their online department which i got cut off. i have been trying to call them since on 10213 and no one is picking up even after holding for 35 minutes. what must happen now?</p> <p> </p> <p>I also went to the brach in cresta on Friday which they advised to wait for 48 hours. i have sent numerous e-mails but with no luck</p>