Struggle with instillation of landline

<p>We app**** for an ADSL landline on the 03/09/2016 at Wonderpark Telkom Store. I received confirmation of application on the 05/09/2016 via SMS. I also got notifications that a technician will be coming around to install the line. He notified us that he cannot proceed with instillation as a new pole should be planted as the current one was not stable. He gave the job request over to the contractors on the ***. Still waiting for them to come.</p> <p>This request is urgent as I need to start working from home and will need the above line in order to be able to do this.</p> <p> </p>