Struggle to transfer DSL line to the holding pool

On the 8th of January, I have send ALL the necessary forms to Telkom to transfer 2 DSL lines from Telkom to the OpenServe Holding pool so that I can move the DSL lines to Afrihost. Telkom did manage to move 1 line *** BUT not the other line ***. After a month I resubmitted the forms to start the process all over again on the 3rd of February, but to no avail. When I phoned the 1 lady told me, it has been moved it and the number is not on their system anymore. The other one told me it will take 30 days, which I waited already. Another one told me it should have been done and I must email the documents to [Email Removed] they will sort it out. Then Nellie told me it could be done in a day and that Terry is working with our line and she will let her know by email to contact me, but she didn't. Up till now, I have not received any communication or explanation from anyone at Telkom. Telkom advertise this nice new deals and package, but why should anyone go with Telkom if they can't even help you with a transfer of 1 line?? What is the hold up and aren't there anyone who can do it for us in 1 day?