Struggle to get Telkom LTE account closed for more than a year

<p>Please can someone help me to close my Telkom Mobile account, as I’ve been struggling to get this resolved for more than a year now.</p> <p> </p> <p>Background:</p> <p>· I subscribed to a Telkom Mobile LTE account (for 2 years) for data at my home..</p> <p>· In July 2015 Telkom installed fibre cables in my neighbourhood (Craighall, Randburg). I was visited by a Telkom agent who convinced me to switch from my LTE to the new fibre connection, as the line speed was much better and less interrupted</p> <p>· The agent confirmed that because I’m upgrading to a new and higher package within Telkom, my LTE contract will be cancelled and the new fibre account activated. This was an important issue as I didn’t want to pay for two data packages at the same time. I recall that I deliberately wrote this on the contract that I signed in July 2015.</p> <p>· I assumed that Telkom would automatically cancel my LTE contract, which was not the case as Telkom Mobile continued to bill me for the LTE as well. I completed the required cancellation form in Sept 2015 however unfortunately nothing came of this and my account was still not cancelled.</p> <p>· Since then I’ve tried numerous times to close the account. Every time there is someone trying to help but then just drops the action. I’ve also visited the Telkom service shop in Sandton City earlier in 2016, with a lot of help promised but nothing that came from this.</p> <p>· Telkom continue to bill me for for the LTE service, which every time I need to get my bank to dispute the payment deduction, which is very frustrating and ******* as it’s against my will and agreement with Telkom.</p> <p> </p> <p>Is there a competent and qualified person at Telkom that can deal with this simple request?</p>