Struggle to cancel Telkom service!!

I really can't complain about service ___Because there ARE NO SERVICE!!!!!

I've been struggling to cancel our Telkom account now for almost 3 months. First I could not link our account to our login detail, I got so frustrated I left it! (we were in the process of moving). Then after we moved I tried again to get our account linked so that I could cancel our account with them on the online service - one again I received an error. I phoned the call center and was informed I could not do it any other way. I struggled again for a bit and called in again and gave the lady the error I have received. She said not to worry she will email me a form what I must complete and forward the form with ID back to her (her email ********** - this call was recorde by myself and I have the call on the recording). I did as she requested, I have forward the email to her 3 times and I have received only one open report with no response what so ever. Then we phoned and was informed that that form doesn't exist and therefore they cant help us. My husband went to the Middelburg branch so that they could help him because we were still not able to link the account, they told him they can't help him he must do it online so he said he will stay there until one of them could sort the online issue out so that he can cancel the service online..... after they discovered he was not leaving they helped him. The account number on our account was not even the same as the one they gave him when helping him to register the online service. Then a lady called my husband (this call was also recorded) explaining to him about the penalty fee for late cancellation he explained to her what happened and she admitted that there are problems with the online system but still wanted us to pay the penalty fee because of late cancellation the account was referred to the accounting department and all the reset account proofs with all the emails was forward again toe ********** this call was also recorded) she accnologe recipe of the email wile still one the phone with me and gave me a reference number. After 14 days we followed up again and discovered that account was still not canceled and there was another months fee included. My husband demanded to speak to a supervisor and she informed him that she just canceled the service but that she must refer it back to the billing department to sort out the outstanding amount. We still have not received any feedback from them up to date. I am in possession of all the reference numbers and all the calls that were made or received on our cell phoned. This review includes only the main correspondence with Telkom there were follow-ups and additional reference numbers in between as well.

After my experience with Telkom, I WILL NOT REFER THEM TO ANYBODY trying to cancel your service with them is a nightmare!