Strubenvale tower outage more than a week

On the 28th September I logged a call with telkom to inform them of poor service from their cell tower. The 29th I updated the call to say that I now have no service from the cell tower. I'm Monday after investigation I updated the call to state that the cell tower is down. I noticed a lot of people complaining about the cell tower also down yet telkom insist on having a technician come out to check my settings after 2 years good service. I entertained this and the technician agreed that Telkom should have looked at the cell tower and also that they should monitor the cell tower. I phone them everyday for an update and there is none. And then eventually Simone named Darrel da Silva should of called me but didn't so the helpdesk requested feedback from him to call me. I'm Friday the 06 October I informed them that this guy still have not called me and the call was escalated for the 4th time but yet no feedback. I notified telkom on Twitter and they just as useless. When I asked the helpdesk who should I call to notify them that a telkom cell tower is down the person spoke to her manager and they told her I should call 10111? Really is that how you see my business as a joke. Telkom 72 working hours is up on Tuesday 10 October of which I would be expecting a pro rata for my account as well as my 500gb nigh server to be extended till end of November as I have not been able to use it. I have over 800gb to use yet I cannot use it. I have 3 other accounts with them all I cannot use because of this. I'm paying over R2600 pm for a service I cannot use for something they could of fixed a long time ago if they just listened to the customer. I come from a monitoring background. If Telkom wants I will be happy to monitor the cell tower for them and notify the correct department for issues I'll even do it for free. In case telkom reads this my case number is **********