STRONG COMPLAINT REGARDING UNACCEPTABLE SERVICE

I am writing to formally raise my concerns regarding the persistent and unacceptable deterioration in Telkom’s network signal in my area. The issue has reached a point where it is nearly impossible to maintain a normal phone conversation without experiencing frequent call drops or complete disconnections.

I initially reported this matter in person at the Telkom branch in Clearwater Mall (near Nedbank) on 11 May 2025. I was informed that I would be contacted within 48 hours. No such contact was ever made.

After waiting two weeks without any response, I returned to the same branch to follow up, only to be told that the issue had now been “escalated” as an urgent matter. Despite this assurance, it is now 18 June 2025, and I have still not been contacted by anyone from Telkom.

During my second visit, I was further advised that I would need to pay for a signal booster to resolve the issue. This is unacceptable. At no point was I informed that my area has inadequate coverage when I signed up for the service. I do not believe that I should be expected to pay additional costs to compensate for what is clearly a network deficiency on Telkom’s part.

It’s also worth noting that another resident in my complex previously had a booster device, but since their unfortunate passing, the device has been removed. I strongly suspect this has contributed to the recent degradation in signal quality.

I expect immediate feedback on this matter and a concrete resolution without further delay. Telkom’s continued lack of communication and accountability is unacceptable for a service I am paying for in good faith.