Strike 2 - Telkom Mobile does it AGAIN!!!

<p>Telkom Mobile customer service is pathetic yet again. I have had to deal with them just a few months ago and now find myself in the same position. </p> <p>I took a contract out in May 2014 which was due to end this year. Upon the end of 24 months, the contract was supposed to have dropped to R99 per month. However, this didn't happen and I was still being charged R218 for data. In addition to this I noticed that for the past 2 months I had "usage" of R200 per month. I had a limit of R10 per month since inception of the contract. As of April this year I see that it is now R200. How on earth does this happen without my consent. I only realised this last month when I scrutinised my statements.</p> <p>On 8 June I contacted the call centre to query the data charge, the usage charge as well as a discount which is reflected on my statement but was charged to me.</p> <p>The lady whom I dealt with stated that on 8 February 2016 I increased my limit to R200. Which I didn't do. I asked her for the recording, to which she responded that there is no record on my profile and that SMSs were sent out to increase limits. However, on my March statement my usage still said R10. In April, i just paid the amount on the statement without checking. When I received my statement in May and had a look I see that I was charged R200 for usage. Then I checked April and Usage was R200.</p> <p>I requested a refund of R673.76. I got a case number via email and was told that the turn around time was 7 days.</p> <p>I gave them the 7 days however, still no response. I sent numerous emails requesting feedback and for someone to call me. To date nobody has called me.</p> <p>This morning, I made a call to them. I was told that my case was closed and that I will not be getting a refund.</p> <p>This is really frustrating that I have to beg for my money or rather pay for something which was not consented / authorised by me.</p>