stress stress
<p>i am trying since april to cancel my contract with telkom as it expired. No luck no response nothing has been done so far. Hours and days that I spend trying to get it cancelled and money being deducted from my account. Now I have 2 telkom bundles. Out of the blue TELKOM decided THEMSELVES TO MERGE THESE ACCOUNTS as was shown by the bank today. At the telkom branch it showed nothing has been processed also since APRIL. I am getting ignored and silent treatment and this is unacceptable. Someone has to pay up for my expenses as money taken now is *****. Hence, I was told by the bank since TELKOM MADE THE DECISION TO MERGE THE ACCOUNTS and not me or the bank the bank has stopped the order as of today. This is going to be a cat and mouse game as now the new contract is also under the firing line and there is NOTHING I can do about it as TELKOM DOES NOT DO ITS JOB. So, I also now want to get paid to try to do someone else's job to have the first one cancelled first before I will reinstate the second line. I was told back in APRIL A PERSON WOULD CALL ME ASAP ALL ON EMAILS ETC AND YET ON 1st July NO ONE has called me. The people at the telkom branches are extremely RUDE and not helpful at all. I have send a zillion cancellations to the cancellation department in order for telkom to CLAIM they did not receive it. So eventually someone at telkom gave me their personal email and then received it after zillions of emails. After that, IGNORE AND SILENT. So here is what I plan to do.....I am also going IGNORE AND SILENT NOW. The new contract is till going on and if TELKOM CUT IT OFF, SO BE IT. I have tried i have begged I have emailed I have phoned, I did all I could possibly do. I am relocating soon which means in that area there is anyway NO TELKOM SIGNAL AT ALL. i also reported this and also got IGNORED and SILENT TREATMENT. So I guess the IGNORE AND SILENT TREATMENT WORKS FOR TELKOM THEN IT SHOULD WORK FOR THE PUBLIC AS WELL. </p>
Good Morning Js,
Please privately reply and provide your ID number and the number in question so we can further assist.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good Morning Js,
Please privately reply and provide your ID number and the number in question so we can further assist.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
