Streaming depletes my airtime not the data

Dear Peter, I am the most agitated customer of Telkom Mobile in South Africa. They are selfish, greedy, make false promises, and they don't stick to their word for instance let me tell you my story. I'm on prepaid with telkom and I've had this number close to 5 years. All the time when I recharge my airtime I convert some of it for data and some of it for calls. I usually buy R100 airtime a week and would convert some of it to data (Monice Data that is) . So I would usually be left with R90 on a Tuesday because I'd usually spend R10 for data on a daily deals. My issue that I encounter on a recurring basis is that when I start streaming it depletes my airtime instead of my data whereareas it's suppose to deplete the data that is bought and not the airtime. Telkom service agents are *********** when they need to service us. They are unreachable on whatsapp bot, emails, calls and on the app. Please help me to get recognized because I've been heartbroken by these recurring incidences.

Hurt clients