Streaming data #Misleading customers by telkom

On the 16 dec 2020 I called telokom and I did an inquiry about their streaming data she said it's safe to purchase it won't affect my other data which I was satisfied with her answer until I purchased on the 17 of dec 2020 I also purchased a normal for the of 100 for 5g which did not last ,when I called the call centre the following day I was told they will resolve my issue which to date nothing was resolved .on Saturday I bought data 20 for 149 which is also finished within 24 hours because of streaming ,whereas I bought streaming date for R400 which is not nothing ,when I called today for assistance I'm told they will escalatey query which I did log on Saturday ,I asked to speak with the team leader I was told he is to busy to take my calls and I had to the phone for more than 30minutes in few minutes my call was cut off .I don't understand why are you misleading the customers to buy your products that does not work and you have incompetant staff and a useless team leader that cannot take responsible as a leader and lead by example ..their service it's pathetic and I want my R400 refund for that streaming data that does not work and this it's not the only platform that I will complain this is the begining for you to resolve my issue within 24 hours.i know people who make can tarnish your lousy call centre with a poor service .the cell no that I bought data for it's ***