AS
Antonio S
1 reviews | Active since Aug 2011
13 Sept 2017, 15:41
Strange charges
so on the 23rd August I called Telkom to chage to the 10 MBPS home uncapped at R799 per month on a month-to-month basis. I received the latest invoice and for the 23rd August to the 4th September there are charges that I do not understand and no one can explain!
Helpful (0)
Replies (6)0
Replies (6)AS
Antonio S's updateReviewer Update
13 Sept 2017, 15:42To make matters worse I cannot login to their portal to see my current charges as the username and password does not work. The agents on the chat service are useless and they just close the chat after I explain my problem.
AS
Antonio S's update13 Sept 2017, 15:42
Reviewer Update
To make matters worse I cannot login to their portal to see my current charges as the username and password does not work. The agents on the chat service are useless and they just close the chat after I explain my problem.
Telkom's replyOfficial
15 Sept 2017, 11:18Hello Latino1982
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Ntombi
Telkom Social Media Team.
Best regards,
Telkom's reply15 Sept 2017, 11:18
Official
Hello Latino1982
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Ntombi
Telkom Social Media Team.
Best regards,
Telkom's replyOfficial
18 Sept 2017, 13:07Good Afternoon
Apologies for the delay can we trouble you to please private message your affected number, ID & contact details so our team can look into this matter for you.
Regards
Jawaad
HelloPeter Team
Best regards,
Telkom's reply18 Sept 2017, 13:07
Official
Good Afternoon
Apologies for the delay can we trouble you to please private message your affected number, ID & contact details so our team can look into this matter for you.
Regards
Jawaad
HelloPeter Team
Best regards,
AS
Antonio S's updateReviewer Update
19 Sept 2017, 09:14Hi Jawaad,
I spoke to the call center on Saturday (***) and they are pro-rata charges, which are over R600 from the 23rd August to the 3rd September and the monthly price of the product is R799, so I really don't understand why the pro-rata charges are so much.
So, right now my bill for September is R2300 and the service I took is R799 a month!
Another point that I would like to mention is that when I changed on the 23rd of August the internet was non-usable, I got speeds of less than 1 MBPS at some points, after restarting the router the speed would go up to 5 MBPS and then started dropping, I logged a call and the issue was resolved on the 1st of September (***), so don't you think that the pro-rata charges should be from the time the issue was resolved as right now you guys are charging me for a service that was non-existing at that point. Taking this into account, I was offered a 10 MBPS line but right now as we speak the speeds do not exceed the 8MBPS point.
From the time I changed my ISP to Telkom I have contacted you on many occasions, which was not the case with my previous ISP.
Affected number: ***
ID: ***
Contact: Mr. Khan *** | Mrs. Khan ***
Please make Mr. Khan your first contact point, thanks.
AS
Antonio S's update19 Sept 2017, 09:14
Reviewer Update
Hi Jawaad,
I spoke to the call center on Saturday (***) and they are pro-rata charges, which are over R600 from the 23rd August to the 3rd September and the monthly price of the product is R799, so I really don't understand why the pro-rata charges are so much.
So, right now my bill for September is R2300 and the service I took is R799 a month!
Another point that I would like to mention is that when I changed on the 23rd of August the internet was non-usable, I got speeds of less than 1 MBPS at some points, after restarting the router the speed would go up to 5 MBPS and then started dropping, I logged a call and the issue was resolved on the 1st of September (***), so don't you think that the pro-rata charges should be from the time the issue was resolved as right now you guys are charging me for a service that was non-existing at that point. Taking this into account, I was offered a 10 MBPS line but right now as we speak the speeds do not exceed the 8MBPS point.
From the time I changed my ISP to Telkom I have contacted you on many occasions, which was not the case with my previous ISP.
Affected number: ***
ID: ***
Contact: Mr. Khan *** | Mrs. Khan ***
Please make Mr. Khan your first contact point, thanks.
AS
Antonio S's updateReviewer Update
21 Sept 2017, 10:48So today I have to work from home as my wife is sick.
Speed test shows that I am sitting at 2Meg upload and less than 1Meg upload, together with constant disconnections! With these speeds I cannot wor****
I am trying to get hold of someone but no one is answering.
Telkom, I am paying for a 10Meg line and since I got it I never received such speed, the highest I ever got were 8MBPS.
I have called many times because of issues.
I truly regret changing my ISP to Telkom, if all my issues are not resolved by month end I am cancelling and going back to my previous ISP (Axxess).
AS
Antonio S's update21 Sept 2017, 10:48
Reviewer Update
So today I have to work from home as my wife is sick.
Speed test shows that I am sitting at 2Meg upload and less than 1Meg upload, together with constant disconnections! With these speeds I cannot wor****
I am trying to get hold of someone but no one is answering.
Telkom, I am paying for a 10Meg line and since I got it I never received such speed, the highest I ever got were 8MBPS.
I have called many times because of issues.
I truly regret changing my ISP to Telkom, if all my issues are not resolved by month end I am cancelling and going back to my previous ISP (Axxess).
AS
Antonio S's updateReviewer Update
02 Oct 2017, 11:54Hello Telkom, I have not received any feedback yet!
AS
Antonio S's update02 Oct 2017, 11:54
Reviewer Update
Hello Telkom, I have not received any feedback yet!