Storm Damage Not Repaired

Logged the call between10th and 15th Oct. during Durban severe storm. To date no repairs done but I have to pay my account or my line gets cut and when the repairs are done it will be a procedure to re activate. Have to call in on my own at least twice a week no feedback given and fault forever getting escalated but nothing ever gets done. Ref. ********** 1. Not only am I paying Telkom. I’m loosing out on monthly WiFi subscriptions not to mention exorbitant data bills from Vodacom