Store Upgrade Reversal Request

<p>i went to a telkom store to do an upgrade about 3 month ago and due to not having stock, they refered me to the Istore where the upgrade was done. unfortunately the incorrect parkage was activated and in realising this i addressed it. but there seems to be some hold up from Telkom site with regards to reactivating the correct parkage. the call centre is useless and never resolve issues untill one speaks to management. having dealt with their Incompetence service, systems and processes initially when activating one of my accounts, i thought this would have changed there hasnt been a change, in fact i see them getting worse. can they tell me whats the turn arount time regarding my request from their end and there was a delay. details in question: Request number: ********** 9. just called the call centre which put me through to the sales department who kept me on hold for close to ten minutes waiting fir a supervisor to answer my questions. i will be suprised if iam contacted by them before the day end.</p> <p> </p>