RR
Rotondwa R

1 reviews | Active since Jul 2015

03 Sept 2015, 16:31

Store sold my device

I took my tablet for repairs to the Telkom store in Sandton City. After fighting with them for 4 month to get my device back, they called me and told me that my device is back. When I got to the store, they told me they gave my tablet to someone, I managed to get the managers number, who promised to call me the following day with a solution, and he never did. I went there the following day only to find that the store has been closed for renovation, the manager is ignoring my calls. I call the Telkom help line, they told me to call back the same person who is ignoring me. Now I am paying every month for a device that I do not have. This Telkom store has given me the ****tiest time of my life.

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Replies (1)
Telkom
Telkom's reply03 Sept 2015, 17:58
Official
Hello rotondWayne,

Thank you for taking our call. Apologies for all inconveniences caused.

As discussed, we have escalated this matter to the Store Management Team for them to address. Feedback will follow.

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Kind Regards
Tebogo N
Telkom Social Media Team
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Best regards,