store slow services

telkom Newcastle kzn, the waiting time there is ridiculers an 30min is not enough to see a queue move just an inch, when you ask the ladies watching the door they say maybe wait an hour, i asked for the manager she take 10min to come out and when she does come out she first speaks to her workers eventually i get to complain about the slow queue but i am the wrong one "wait in the queue". all want want to do is hand my broken phone for a claim. telkom Newcastle kzn, the waiting time there is ridiculers an 30min is not enough to see a queue move just an inch, when you ask the ladies watching the door they say maybe wait an hour, i asked for the manager she take 10min to come out and when she does come out she first speaks to her workers eventually i get to complain about the slow queue but i am the wrong one "wait in the queue". all want want to do is hand my broken phone for a ***