tS
thomas S

1 reviews | Active since Jun 2013

14 Dec 2015, 10:17

Stopped my Contact

Hi <br> <br> I terminated my contract with Telkom mobile on the 6 of October 2015 seen that my contract lapsed and that the signal did not improve as promised by Telkom.<br> I then received a sms from Telkom that there will be funds deducted from 15 December again.<br> So I phoned Telkom and they said that they re-activated my contract seen that I did not answer my phone. <br> When I explained to the call centre that I did all the paperwork at Brits mall they got rude and accused me of using the phone after I stopped the contract,,,, the 1 operators I spoke to was Mahlanga and the other I could not remember. <br> <br> I asked to speak to their manager and they said that he was to busy seen that there is only 1 for the whole call centre, then I asked to be phoned back by the manager and be send the copy of all my calls total duration of almost 1 hour. this was on the 9 of December 2015 today is the 15th of December 2015 and still nothing.<br> <br> People don't be fooled by there attractive pricing, aftersales service is terrible

0
Replies (2)
Telkom
Telkom's reply14 Dec 2015, 11:58
Official
Hello slade.gerald,

Thank you for making contact with us. We apologise for the frustrations you have experienced.

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Kindly confirm your ID number and account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.

Your reference number is: SM178073

Regards
Narriman
Telkom Social Media Team

tS
thomas S's update05 Aug 2023, 07:55
Reviewer Update
Have to say 2 weeks later we could part ways. Check your reception before committing on a contract and don't believe their coverage map.