1 reviews | Active since Feb 2012
STOP UPGRADE SPAM - NO MEANS NO
I have 3 contracts with Telkom which are apparently up for renewal. Your call centres call me a few times a week on EACH number to offer me an upgrade, which I have to keep declining, because I am not interested in upgrading. One of these numbers is with my grandmother, who keeps getting these calls thinking there is an issue or it's something important. I request that you remove me from your upgrade list completely. Other institutions have an upgrade consent indicator, which you should as well as this is now SPAM. I get these calls in the middle of meetings, sometimes they try one, then the next, then the next, and I notice the times of these calls being so close to each other.
I do not wish to upgrade, I do not wish to renew my contracts for another 2 years. I am happy with the contracts being on month-to-month. You should also only contact ONE number on my profile. MY PRIMARY NUMBER. Stop calling my grandmother as this is not her contract.
Please stop your call centres from contacting me. Once is fine, but I have declined the request. You need to accept a simple respnse. If you cannot sort this out I will have to take the matter up with ICASA, as this is not TCF. One of your agents said I have to upgrade or renew for 2 years if I want to stop receiving calls. This should be *******!
