JJ
Johann J

1 reviews | Active since Dec 2017

18 Jul 2018, 13:29

STOP THE DEBIT ORDERS!

My contract ended on my Mobile LTE Service so I completed the necessary documents after chatting to Telkom support about what is required, this was done on the 13th of December 2017 already. After this I have called into support more than I can remember and dealed with multiple Telkom staff (always ending up resending the same documentation and hearing promises that it is now "sorted out"), I still get debited every month and every month and have to reverse the debit order. The next month it piles on and they debit me again. I have stopped calling in and emailing as it has become to costly, hoped that the reversing of the debit orders would get Telkom to notice me and contact me but no luck. Every month the same thing. I wish I never signed my name to anything Telkom. Doesnt matter how good the deals are, nothing is worth this.

0
Replies (2)
Telkom
Telkom's reply23 Jul 2018, 09:34
Official

Hi johann-joubert1,

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards
Garreth
Telkom Social Media Team

Best regards,

JJ
Johann J's update27 Jul 2018, 12:48
Reviewer Update
Thanks for the response, sadly I received this SMS today... how is this "attending" to my issue! "Dear Telkom Customer. Payment for your mobile service is overdue and will result in an interruption of your service, credit bureau listing and collection by attorneys. Please make payment using reference: ********** ********** 75030 for R 1157.84, alternatively refer to https://apps.telkom.co.za/alpha/public/register for Online Payments and ensure quicker restorations. Ignore SMS if you have paid. Thanks."