CO
Christo O
1 reviews | Active since Jun 2015
07 Dec 2015, 11:47
Stop the annoying music and appoint more agents
Average waiting time on the line 15-20 minutes per call. The suggestion every 60 seconds that I go to the community website for suggestions on the problem is annoying because the problem is that my internet access is not working, and has not been fixed in two weeks. Remove the comments that add insult to injury, and shorten the waiting time!<br> <br> the \Due to high call volumes there might be a delay in our response"is *******. Whether I call late at night"
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Telkom's replyOfficial
07 Dec 2015, 12:42Hello ZenDad,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly provide more details of the problem you are experiencing together with your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM175503
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly provide more details of the problem you are experiencing together with your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM175503
Regards
Narriman
Telkom Social Media Team
Telkom's reply07 Dec 2015, 12:42
Official
Hello ZenDad,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly provide more details of the problem you are experiencing together with your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM175503
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly provide more details of the problem you are experiencing together with your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM175503
Regards
Narriman
Telkom Social Media Team